PLEASE NOTE THAT YOUR USE OF THE ITALIAN FOOD ASIA APP/SITE IS SUBJECT TO THE FOLLOWING TERMS (“TERMS OF SERVICE”). IF YOU DO NOT AGREE WITH ANY OF THESE TERMS OF SERVICE, DO NOT ACCESS OR OTHERWISE USE THIS APP/SITE OR ANY INFORMATION OR MATERIALS CONTAINED ON THE SITE. YOUR USE OF THE APP/SITE SHALL BE DEEMED TO BE YOUR AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW. THE TERMS OF SERVICE MAY BE UPDATED BY ITALIAN FOOD ASIA FROM TIME TO TIME WITH OR WITHOUT NOTICE TO YOU. YOUR CONTINUED USE OF THE APP/SITE INDICATES ACCEPTANCE OF ANY MODIFICATIONS TO THE TERMS OF SERVICE.

USER OBLIGATIONS

You agree not to do any of the following while using the Italian Food Asia APP or Site:

  • Intentionally or unintentionally violate any applicable law or regulation.
  • Access, tamper with, or use nonpublic areas of the Italian Food Asia APP/Site or computer systems. Unauthorized individuals attempting to access or tamper with these areas may be subject to prosecution.
  • You will not access the Italian Food Asia APP/Site with any manual or automated process for any purpose other than to purchase products and services as expressly allowed by these terms and conditions. Use of any automated system or software to extract data from the APP/Site (“data scraping”) is prohibited, regardless whether such use is for commercial or noncommercial purposes.
  • Frame or link to the Italian Food Asia APP/Site except as permitted in writing.

THE SALE OF ALCOHOLIC BEVERAGES

Italian Food Asia does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Italian Food Asia makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages is over the age of 21. You also agree that any alcohol purchased from Italian Food Asia APP/Site is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21 Italian Food ASia will prosecute you fully to the extent allowable by law.

TITLE AND OWNERSHIP

Title to, and ownership of, all wine passes from Italian Food Asia to the purchaser at the warehouse and state it is purchased in and the purchaser takes all responsibility for shipping it from the warehouse to his/her home state. By arranging for transportation of the wine, Italian Food Asia APP/Site is providing a service to, and acting on behalf of the purchaser. By utilizing this service from Italian Food Asia, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again authorizes that he/she is 21 years of age.

THIRD PARTY CONTENT AND MONITORING

Any opinions, advice, statements, services, offers, events or other information or content expressed or made available on this APP/Site by third parties (including information providers and users) are those of the respective author(s) or distributor(s) and not of Italian Food Asia. The Site/APP neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, information, or statement made on this Site/APP by anyone other than authorized employees acting in their official capacities.

SHIPPING GENERAL CONDITIONS (there may be special conditions, please check before confirming your order)

  • Normal delivery (order less than 3000 baht) 150 baht
  • Normal delivery (order over 3000 baht) for free
  • Same day delivery: 200 baht

DELIVERY DATE

Shipping Monday – Saturday, closed on Sunday and public holidays.
For customers who notify money transfers before 2:00 pm, deliver shall be in that day.
In case of notification of transfer after 2:00 pm, deliver shall be the next day.

CHECK PROGRESS

When the customer has informed the money transfer Will receive the parcel number by email. Progress can be checked requesting a tracking number at shop@italianfood.asia

REFUND POLICY

If an item is faulty, wrongly described or different from the purchase confirmation, we will exchange the items at free of charge including shipping. Product must not be damaged or opened.

DAMAGED ITEMS

It is unusual to receive a damaged item as all bottles and products are inspected by hand before shipment. However, in the event you do experience a problem with a shipment, we will assist you as much as we can. We will either replace your wine or process a refund for your damaged items as along as the items have not been opened.

INCORRECT OR MISSING ITEMS

In a rare occasion of packing error, we would like to reship our products to you. In the event that we shipped you incorrect items, we may ask you to hold on to those items and the existing packaging so that we can arrange for a return pick up. If you find that items are missing from your order, we are happy to assist you to process a new order.

DISSATISFACTION WITH QUALITY AND TASTE

We are proud to offer you some of the world’s best food and wines. We are also happy to help you choose wines and provide recommendations by our experts as well as both customer and professional ratings. While ratings, testimonials and reviews may influence your decision, the ultimate judgment is yours. Please let us know if you are dissatisfied with the quality or taste of any wine purchased and we will issue you a Italian Food Asia account credit or process a refund. The choice is yours.

  • The company reserves the right to refuse any exchange and return of the items.